We put the same high standards of care and attention into looking after our customers as we do into building our homes.
Our objective is to provide a quality new home, backed by a quality service. Through our 10 point Customer Service Charter we are committed to helping you throughout your purchase and long after you've moved in.
We'll help you by providing you with:
1. Detailed information about your new home and our customer service.
2. Assistance with choices and options available to you.
3. Regular updates about the progress of construction, legal completion and occupation dates (our best estimate).
4. A demonstration of your new home's many features before you move in.
5. Your own Home File and Move in File to guide you through all the different stages of buying a new home and running-in and maintaining it.
6. Advice on the NHBC's 10 Year Buildmark warranty and manufacturers' warranties from which you will benefit, plus details of our 5 year warranty.
7. A helpful and efficient After Sales Service within defined response times, including our Emergency Service Cover.
8. Health and Safety Advice
9. Ward Homes Future Purchase Entitlement - a valuable saving on your next Ward Home or Barratt Group home.
10. A satisfaction survey so you can tell us how we are performing - and contact details if you feel you haven't received the service you should have.
Click to read full details of the Customer Service Charter.
Click to read full details of the Complaints Procedure and Complaint Form.
We support the Consumer Code for Homebuilders. Find out more here.