We build to the highest standards
The structure, foundations and roofing of your home are covered for 10 years by the NHBC Buildmark Warranty.
As well as the Buildmark Cover document you’ll receive from your solicitor, the NHBC also provides a useful booklet called ‘Guide to your new home’, which provides more information about maintaining your new home. To get a copy, or for more information, call the NHBC on 0870 241 4302.
And with the Customer Service Charter, you can be assured that Ward cares as much about giving you great customer service, as we do about delivering superior build quality.
Ward Homes: The 5 Star Builder
As part of the Barratt Development group Ward Homes has been awarded the House Builder Federation 5 Star status nationwide which means that at least 90% of the customers who completed the survey, would recommend us to a friend.
Each year, the HBF gives home builders a star rating, based on feedback from an independent customer satisfaction survey covering 12 months from 1 October to 30 September.
The National New Homes Survey, sent to owners of new homes eight weeks after completion, is designed to help buyers make informed decisions, raise customer satisfaction levels and encourage excellence across the industry.
Operated by NHBC it is entirely independent and awards a rating of one to five based on the answer to the question: ‘Would you recommend your builder to a friend?’
Ratings are awarded as follows:
*The percentage is based on the number of valid responses received.
90% or more of homeowners* must be prepared to recommend their builder to a friend.
80% or more of homeowners* must be prepared to recommend their builder to a friend.
70% or more of homeowners* must be prepared to recommend their builder to a friend.
60% or more of homeowners* must be prepared to recommend their builder to a friend.
50% or more of homeowners* must be prepared to recommend their builder to a friend.
The HBF Star Rating Scheme is open to HBF members who typically build more than 300 homes per year. It is a voluntary scheme so only those builders who opt to participate will be star rated.
Extra peace of mind
We want all our customers to enjoy complete peace of mind when they buy one of our new homes. That’s why we provide our own exclusive warranty cover, over and above the NHBC standard.
Our 5 Year Warranty covers the following:
- Internal/External drainage system
- Boundary brick walls
- Renewable energy installation (if fitted)
- Sanitary ware
- Shower doors
- Central heating system and any fires
- Hot and cold plumbing system
- Electrical system
- Internal and external doors
Exclusions from your cover
- Garden landscaping
- Gates and fencing
- Carpets and floor coverings
- Wear and tear
- Neglect and failure to maintain
- Your own alterations
- Wilful damage
Building in a sustainable way
We believe that a sustainable business needs to focus upon the social, environmental and economic impact of its actions.
Our sustainability policy that seeks to integrate sustainable business practice into everything we do.
We acknowledge that building homes and new communities can have a big impact on the environment, so we aim to minimise waste and reduce energy (through the Green Team initiative) and ensure we meet the Code for Sustainable Homes Level 4 Energy Performance.
Read details on our corporate site
We look for greenfield, brownfield, rural and urban sites when seeking land for our homes. We’re industry leaders in developing brownfield sites and commercial buildings – our experience and specialist skills mean we can often make land work where others can’t.
Read more about sustainability on our corporate site
We also welcome opportunities to develop land in partnership. If you have a development opportunity you would like to discuss, just contact your local sales office.
Find your local office
We’re confident that buying new provides many benefits.
To find out more about our excellent service, read about our customer service charter.