The Customer Service Department should be your first point of contact should you experience any queries. Please choose one of the links from the list below, so we can provide you with the best contact details.
In the event of an emergency
Ring the customer service department or out of hours call the emergency line on:
0345 117 0668
Please note this service is only available during the first two years of ownership.
Emergency Phone lines are open weekdays between the hours of 5pm until 9am and 24hrs on weekends. Please note non-emergency calls cannot be dealt with outside office hours.
What classifies as an emergency?
In the unlikely event that you are dissatisfied with any aspect of the service you have received from us under our charter, please see our complaints procedure below.
Most complaints can be dealt with informally by contacting our office and speaking to one of our dedicated customer service staff.
Where this is not the case, and you're not satisfied that the matter has been resolved, you can make a formal complaint using our Complaints form. You can see how we deal with formal complaints below.
Want to go to the Complaints form now?
Make a complaint